WEBVTT Kind: captions Language: en 00:00:00.080 --> 00:00:02.120 there are scammers everywhere from 00:00:02.120 --> 00:00:04.520 YouTube comments to phone calls I even 00:00:04.520 --> 00:00:06.680 have scammers pretending to be me at 00:00:06.680 --> 00:00:09.920 this point yeah my name is kid kid buger 00:00:09.920 --> 00:00:11.799 doing how many video how many videos 00:00:11.799 --> 00:00:14.120 have you made now kid and my YouTube 00:00:14.120 --> 00:00:16.880 videos are many I don't even know why do 00:00:16.880 --> 00:00:18.840 you wear the glasses though the glasses 00:00:18.840 --> 00:00:20.840 are really I think the glasses are like 00:00:20.840 --> 00:00:22.680 offputting they're kind of 00:00:22.680 --> 00:00:25.080 ugly if I want to do something to fight 00:00:25.080 --> 00:00:26.920 back there is not enough time in the day 00:00:26.920 --> 00:00:28.720 for me to just talk to all of them 00:00:28.720 --> 00:00:30.880 myself so my team and I built a trap 00:00:30.880 --> 00:00:32.800 that would keep them occupied even while 00:00:32.800 --> 00:00:35.079 I sleep welcome to the easy send 00:00:35.079 --> 00:00:38.079 automated system our award-winning 00:00:38.079 --> 00:00:40.120 platform is set up to allow anyone with 00:00:40.120 --> 00:00:42.200 a code to easily withdraw and manage 00:00:42.200 --> 00:00:44.520 funds the concept's pretty simple I give 00:00:44.520 --> 00:00:47.399 a scammer a fake Bitcoin gift card or 00:00:47.399 --> 00:00:49.280 receipt and they think it's going to be 00:00:49.280 --> 00:00:51.280 easy to redeem in their mind it's a 00:00:51.280 --> 00:00:53.160 board game with no obstacles or 00:00:53.160 --> 00:00:55.520 challenges and free Bitcoin in the end 00:00:55.520 --> 00:00:57.559 they've already won but in reality my 00:00:57.559 --> 00:00:59.280 team and I have designed a series of 00:00:59.280 --> 00:01:02.199 challenges and obstacles that make this 00:01:02.199 --> 00:01:05.040 literally impossible just one last thing 00:01:05.040 --> 00:01:09.119 how would you rate your experience today 00:01:09.119 --> 00:01:12.560 goodbye that guy has spent over 5 days 00:01:12.560 --> 00:01:15.479 playing I was not expecting that that's 00:01:15.479 --> 00:01:19.640 five time 24 we're talking real life 00:01:19.640 --> 00:01:21.759 days this scammer is so convinced he's 00:01:21.759 --> 00:01:23.479 going to get this fake Bitcoin that he 00:01:23.479 --> 00:01:26.360 once visited the website 40 days in a 00:01:26.360 --> 00:01:28.119 row because he truly believed he was 00:01:28.119 --> 00:01:31.640 going to get Bitcoin that doesn't exist 00:01:31.640 --> 00:01:34.280 we we built the ultimate mouse trap well 00:01:34.280 --> 00:01:36.520 scammer trap and they're obviously not 00:01:36.520 --> 00:01:38.280 playing a board game like this he's been 00:01:38.280 --> 00:01:41.399 sucked into to this fake Bitcoin themed 00:01:41.399 --> 00:01:44.159 website where we log every little 00:01:44.159 --> 00:01:46.399 interaction every day when this guy gets 00:01:46.399 --> 00:01:48.840 on the website we keep track of exactly 00:01:48.840 --> 00:01:51.119 what he does what support tickets he 00:01:51.119 --> 00:01:53.560 tries to open what capses he has to 00:01:53.560 --> 00:01:55.360 solve what loading bars he has to 00:01:55.360 --> 00:01:58.439 painstakingly wait for and at no point 00:01:58.439 --> 00:02:00.799 will he ever receive Bitcoin this isn't 00:02:00.799 --> 00:02:03.640 just one scammer it's hundreds of 00:02:03.640 --> 00:02:06.200 scammers and over the past few months I 00:02:06.200 --> 00:02:08.319 am happy to report that we've been able 00:02:08.319 --> 00:02:13.640 to waste 60 days worth of their time 00:02:13.640 --> 00:02:17.720 1,440 hours are gone they will never get 00:02:17.720 --> 00:02:19.680 that time back they have been sucked 00:02:19.680 --> 00:02:22.080 into this lie thinking the Bitcoin they 00:02:22.080 --> 00:02:25.080 stole is this close but they are never 00:02:25.080 --> 00:02:27.360 going to get it it literally doesn't 00:02:27.360 --> 00:02:30.160 exist and I want to show this to you but 00:02:30.160 --> 00:02:31.480 I have to give you a little context 00:02:31.480 --> 00:02:33.640 lately scammers have been using Bitcoin 00:02:33.640 --> 00:02:36.040 ATM machines as an easy way to take 00:02:36.040 --> 00:02:38.760 money from their victims once you insert 00:02:38.760 --> 00:02:40.920 cash you can send money directly to 00:02:40.920 --> 00:02:42.720 their wallet and it happens pretty 00:02:42.720 --> 00:02:44.840 quickly at the end they ask you for a 00:02:44.840 --> 00:02:46.280 receipt because sometimes they have to 00:02:46.280 --> 00:02:48.360 verify a few things it typically has a 00:02:48.360 --> 00:02:50.640 QR code we've done all kinds of stuff to 00:02:50.640 --> 00:02:52.959 make them angry like pretending we 00:02:52.959 --> 00:02:55.440 completed the maze But ultimately the 00:02:55.440 --> 00:02:57.840 scam ends when they get this receipt and 00:02:57.840 --> 00:03:00.200 that got us wondering what if the 18 00 00:03:00.200 --> 00:03:02.920 number on the back of a gift card or the 00:03:02.920 --> 00:03:05.599 QR code on a receipt took them to our 00:03:05.599 --> 00:03:07.360 website what if we trick them into 00:03:07.360 --> 00:03:09.560 registering an account with a phone 00:03:09.560 --> 00:03:12.280 system that keeps them on hold forever 00:03:12.280 --> 00:03:14.519 just because they think they're about to 00:03:14.519 --> 00:03:16.959 get Bitcoin well that's what I told my 00:03:16.959 --> 00:03:19.799 team anyway and then we built it okay 00:03:19.799 --> 00:03:22.519 they you have to on this number won 00:03:22.519 --> 00:03:25.080 receive okay yeah you want me to hang up 00:03:25.080 --> 00:03:27.040 is that what you said no no I don't want 00:03:27.040 --> 00:03:29.200 you to hang up no no I want you to be 00:03:29.200 --> 00:03:31.319 online hang up don't hang 00:03:31.319 --> 00:03:34.640 up yes okay yes don't hang up oh he's 00:03:34.640 --> 00:03:37.239 we're in nothing just come back home and 00:03:37.239 --> 00:03:38.720 keep me on the line all right he's on 00:03:38.720 --> 00:03:41.480 the website he entered the code keep me 00:03:41.480 --> 00:03:43.680 on the line don't hang up one of the 00:03:43.680 --> 00:03:45.799 first obstacles we built for scammers 00:03:45.799 --> 00:03:48.439 was this fake capture system that uses 00:03:48.439 --> 00:03:51.200 AI generated art if scammers want to 00:03:51.200 --> 00:03:52.799 claim their Bitcoin they would have to 00:03:52.799 --> 00:03:56.280 pass this test in order to log in 50% of 00:03:56.280 --> 00:03:58.680 the time the scammers would lose 00:03:58.680 --> 00:04:00.599 literally like it's it's just a 50-50 00:04:00.599 --> 00:04:02.519 shot a scammer pretending to be Keo 00:04:02.519 --> 00:04:04.760 Reeves saw this picture when asked how 00:04:04.760 --> 00:04:08.640 many nuts there were he responded it is 00:04:08.640 --> 00:04:11.040 uncountable or another scammer was asked 00:04:11.040 --> 00:04:13.959 to estimate the wave's height in meters 00:04:13.959 --> 00:04:17.959 and simply responded 32 ft some crypto 00:04:17.959 --> 00:04:19.880 recovery scammer said it was a beam 00:04:19.880 --> 00:04:22.800 balance or or balance beam clearly has 00:04:22.800 --> 00:04:25.160 no idea what this thing is most of these 00:04:25.160 --> 00:04:28.040 captures are open-ended like which car 00:04:28.040 --> 00:04:31.600 is the fastest is it the pink one the 00:04:31.600 --> 00:04:35.320 green car the red car which frankly I'm 00:04:35.320 --> 00:04:39.039 not even sure is a car we asked scammers 00:04:39.039 --> 00:04:41.440 what the dice roll was and the fake Elon 00:04:41.440 --> 00:04:45.880 Musk wrote 8 and then 00:04:45.880 --> 00:04:48.720 1,232 then followed by 00:04:48.720 --> 00:04:51.240 1,322 we accepted that answer but it 00:04:51.240 --> 00:04:54.240 makes no sense how many nuts do you see 00:04:54.240 --> 00:04:59.560 one nut no nut these nuts no I'm kidding 00:04:59.560 --> 00:05:01.960 the scammer wrote two nuts which I don't 00:05:01.960 --> 00:05:04.320 know how you get that answer reminds me 00:05:04.320 --> 00:05:06.680 of this fake crypto scammer who said I 00:05:06.680 --> 00:05:09.320 don't play chess in between the capses 00:05:09.320 --> 00:05:11.400 we would put obnoxiously long loading 00:05:11.400 --> 00:05:13.840 bars and by the time they finally get to 00:05:13.840 --> 00:05:15.720 their online dashboard and their account 00:05:15.720 --> 00:05:17.520 is registered they could have easily 00:05:17.520 --> 00:05:19.720 wasted 10 15 minutes at this point a 00:05:19.720 --> 00:05:21.479 scammer is eager to put in their Bitcoin 00:05:21.479 --> 00:05:23.280 wallet because they're anticipating a 00:05:23.280 --> 00:05:26.479 huge payout but every time we tell them 00:05:26.479 --> 00:05:28.800 that there's an error oh man I guess you 00:05:28.800 --> 00:05:31.000 can't withdraw your Bitcoin that easily 00:05:31.000 --> 00:05:33.319 but thankfully we have customer service 00:05:33.319 --> 00:05:35.919 representative standing by 00:05:35.919 --> 00:05:40.479 247 if you can navigate our phone 00:05:40.479 --> 00:05:43.639 tree option five I didn't understand 00:05:43.639 --> 00:05:47.120 please listen carefully is five I didn't 00:05:47.120 --> 00:05:49.880 understand option five I didn't 00:05:49.880 --> 00:05:51.680 understand to claim 00:05:51.680 --> 00:05:54.520 pH like at one point it asks you to 00:05:54.520 --> 00:05:56.840 verify the code on the receipt and no 00:05:56.840 --> 00:05:59.800 matter what you say we always get it 00:05:59.800 --> 00:06:01.520 wrong and tell you that you have to talk 00:06:01.520 --> 00:06:03.479 to a human your current wait time is 00:06:03.479 --> 00:06:06.039 between 10 and 19 minutes there are 13 00:06:06.039 --> 00:06:08.000 callers ahead of 00:06:08.000 --> 00:06:10.360 you you're then told that you're like 00:06:10.360 --> 00:06:12.479 fifth in line and maybe your estimated 00:06:12.479 --> 00:06:15.160 wait time is 10 minutes but there is no 00:06:15.160 --> 00:06:17.479 one waiting for you so you enter into 00:06:17.479 --> 00:06:20.960 this queue with whole music really good 00:06:20.960 --> 00:06:24.280 hold music and every few minutes in 00:06:24.280 --> 00:06:25.479 order to make sure that they're paying 00:06:25.479 --> 00:06:27.039 attention and not just putting the phone 00:06:27.039 --> 00:06:29.520 on speaker we ask them to say something 00:06:29.520 --> 00:06:31.280 ridiculous please let me know you're 00:06:31.280 --> 00:06:34.120 still there by saying colorful 00:06:34.120 --> 00:06:38.720 comrade colorful comrade buttered 00:06:38.720 --> 00:06:42.840 bicycle mot mot bicycle friendly 00:06:42.840 --> 00:06:45.960 Furniture friendly Furniture I'm still 00:06:45.960 --> 00:06:48.520 here okay you gu are making me go crazy 00:06:48.520 --> 00:06:50.680 to prevent automated calls I'm still 00:06:50.680 --> 00:06:52.440 here I'm still here you 00:06:52.440 --> 00:06:55.520 mother smell I have hundreds of hours of 00:06:55.520 --> 00:06:57.599 scammers saying stuff like this and 00:06:57.599 --> 00:06:59.440 somehow they believed that it was 00:06:59.440 --> 00:07:01.440 legitimate but what really inspired us 00:07:01.440 --> 00:07:03.599 to continue was moments of panic like 00:07:03.599 --> 00:07:06.919 this guy PE I didn't hear anything let 00:07:06.919 --> 00:07:10.160 try once more to prevent automated calls 00:07:10.160 --> 00:07:12.120 P I didn't hear anything please call 00:07:12.120 --> 00:07:13.800 back when we have your full 00:07:13.800 --> 00:07:18.199 attention p p he had spent days calling 00:07:18.199 --> 00:07:21.120 into our system was on hold for over an 00:07:21.120 --> 00:07:24.080 hour and then was hung up on because the 00:07:24.080 --> 00:07:26.400 system didn't understand him saying 00:07:26.400 --> 00:07:28.759 purple pig bro come on there's something 00:07:28.759 --> 00:07:31.160 perfect about that interaction but there 00:07:31.160 --> 00:07:33.120 needed to be more please let me know 00:07:33.120 --> 00:07:35.520 you're still there by saying resourceful 00:07:35.520 --> 00:07:38.440 rattlesnake resource would I tell you 00:07:38.440 --> 00:07:41.840 snake sizzling smorgasport sizzling 00:07:41.840 --> 00:07:43.919 sport spherical object sizzling 00:07:43.919 --> 00:07:58.319 spherical object strong snowy 00:07:58.319 --> 00:08:03.000 gaster 00:08:03.000 --> 00:08:06.159 hello 00:08:06.159 --> 00:08:08.919 hello just one last thing please tell us 00:08:08.919 --> 00:08:10.759 how we did how would you rate your 00:08:10.759 --> 00:08:11.919 experience 00:08:11.919 --> 00:08:15.479 today you guys are an idiot I can't 00:08:15.479 --> 00:08:17.360 imagine waiting on hold an hour let 00:08:17.360 --> 00:08:19.400 alone hearing a fact machine at the end 00:08:19.400 --> 00:08:20.960 but we built a bunch of different 00:08:20.960 --> 00:08:23.050 endings and they are 00:08:23.050 --> 00:08:26.440 [Music] 00:08:26.440 --> 00:08:29.400 hilarious no like in this one somebody 00:08:29.400 --> 00:08:31.560 answers and you can hear the call center 00:08:31.560 --> 00:08:34.159 but no one's responding why are you not 00:08:34.159 --> 00:08:36.039 talking why are you not talking cuz no 00:08:36.039 --> 00:08:38.640 one's there bro that's why no one's 00:08:38.640 --> 00:08:40.719 talking please tell us how we did very 00:08:40.719 --> 00:08:41.640 bad 00:08:41.640 --> 00:08:44.440 experience nobody is responding to my 00:08:44.440 --> 00:08:47.880 call they just pick my call and I'm 00:08:47.880 --> 00:08:49.440 hearing noise on the background she 00:08:49.440 --> 00:08:52.600 sounds sad it's a very bad experience 00:08:52.600 --> 00:08:55.920 please you guys walk on your nobody's 00:08:55.920 --> 00:08:58.000 picking up my call there is nobody 00:08:58.000 --> 00:08:59.399 available to take your call right right 00:08:59.399 --> 00:09:02.000 now for priority support please send us 00:09:02.000 --> 00:09:05.720 an email at easysend Redemption 00:09:05.720 --> 00:09:07.519 support how would you rate your 00:09:07.519 --> 00:09:09.360 experience 00:09:09.360 --> 00:09:11.519 today I don't know how anyone could hear 00:09:11.519 --> 00:09:15.000 that email is support oh God oh God oh 00:09:15.000 --> 00:09:18.120 God you know people they said I should 00:09:18.120 --> 00:09:21.839 send them email oh God nobody that 00:09:21.839 --> 00:09:24.800 support something 00:09:24.800 --> 00:09:27.680 something hear I not hear the name well 00:09:27.680 --> 00:09:29.880 now first time hello there this is 00:09:29.880 --> 00:09:32.040 Kristen cornfield on a recorded line 00:09:32.040 --> 00:09:33.680 sorry about the long wait corporate laid 00:09:33.680 --> 00:09:35.279 off half our staff and it's been a mad 00:09:35.279 --> 00:09:37.279 house over here I see you have a wallet 00:09:37.279 --> 00:09:38.320 address 00:09:38.320 --> 00:09:40.360 pending yeah yeah I'm having the wallet 00:09:40.360 --> 00:09:43.360 address pending for my withdrawal 00:09:43.360 --> 00:09:46.000 hello yeah hello can you hear me you 00:09:46.000 --> 00:09:48.959 call for days hold for an hour hello 00:09:48.959 --> 00:09:51.560 caller are you on the line yeah I'm on 00:09:51.560 --> 00:09:53.839 the line I'm I'm to withdraw 00:09:53.839 --> 00:09:57.480 painting I can hardly hear you hello can 00:09:57.480 --> 00:09:59.240 you hear me I'm having a withdrawal PR I 00:09:59.240 --> 00:10:00.640 can't tell if you want to confirm or 00:10:00.640 --> 00:10:02.160 cancel the new 00:10:02.160 --> 00:10:04.320 wallet no no no I want to confirm the 00:10:04.320 --> 00:10:07.279 wallet confirm confirm hello hello I 00:10:07.279 --> 00:10:08.640 said I want to confirm confirm the 00:10:08.640 --> 00:10:10.200 wallet as I am not getting an audible 00:10:10.200 --> 00:10:13.120 response I need to end this call sorry 00:10:13.120 --> 00:10:16.320 hello hello thank you for choosing 00:10:16.320 --> 00:10:19.040 eend just one last thing please tell us 00:10:19.040 --> 00:10:22.240 how we did you are you are scamers you 00:10:22.240 --> 00:10:26.000 are all scamers what that's ironic how 00:10:26.000 --> 00:10:29.680 can I help you today hello hello 00:10:29.680 --> 00:10:32.440 I am I'm trying to redeem Bitcoin I have 00:10:32.440 --> 00:10:38.279 let me take a look for 00:10:38.279 --> 00:10:41.040 you okay so have you set a passphrase 00:10:41.040 --> 00:10:42.480 for this account 00:10:42.480 --> 00:10:45.560 yet I'm not using a pass phrase I have a 00:10:45.560 --> 00:10:48.399 QR code hello 00:10:48.399 --> 00:10:51.720 H hold on 00:10:51.720 --> 00:10:54.240 hello so you'll need to speak to someone 00:10:54.240 --> 00:10:57.200 at withdrawals to get that set 00:10:57.200 --> 00:11:00.800 up he's been on hold for for so long 00:11:00.800 --> 00:11:03.360 too hi you've reached Joanna frond from 00:11:03.360 --> 00:11:05.639 the withdrawals escalation team I'm not 00:11:05.639 --> 00:11:07.200 at my desk right now please leave me a 00:11:07.200 --> 00:11:09.760 message and I'll get right back to 00:11:09.760 --> 00:11:12.160 you hello I'm trying to make a 00:11:12.160 --> 00:11:15.680 withdrawal I have a QR code and I have a 00:11:15.680 --> 00:11:18.760 code and I I put in a wallet address 00:11:18.760 --> 00:11:22.240 online this mailbox is full your message 00:11:22.240 --> 00:11:24.600 could not be 00:11:24.600 --> 00:11:27.320 saved just one last thing please tell us 00:11:27.320 --> 00:11:29.240 how we did how would you rate your 00:11:29.240 --> 00:11:31.519 experience 00:11:31.519 --> 00:11:35.720 today 00:11:35.720 --> 00:11:39.399 goodbye love you peace 00:11:39.399 --> 00:11:42.160 bro this dude's been on hold for hours 00:11:42.160 --> 00:11:44.760 and hours and hours and then this 00:11:44.760 --> 00:11:47.880 particular call an hour in just one last 00:11:47.880 --> 00:11:50.079 thing please tell us how we did how 00:11:50.079 --> 00:11:51.959 would you rate your experience 00:11:51.959 --> 00:11:55.240 today but I love it I don't know what 00:11:55.240 --> 00:11:57.959 that says about 00:11:57.959 --> 00:12:03.760 me 00:12:03.760 --> 00:12:06.250 I was not expecting 00:12:06.250 --> 00:12:09.000 [Laughter] 00:12:09.000 --> 00:12:12.600 that this mailbox is full your message 00:12:12.600 --> 00:12:14.959 could not be saved how would you rate 00:12:14.959 --> 00:12:17.199 your experience today has been very very 00:12:17.199 --> 00:12:19.959 very very bad I'm trying to call for the 00:12:19.959 --> 00:12:23.120 past 30 days now I'm not seeing anybody 00:12:23.120 --> 00:12:25.480 to respond with me I didn't really like 00:12:25.480 --> 00:12:28.040 this service at all I've been yet to 00:12:28.040 --> 00:12:33.360 withdraw I set my w phe 12 w phrase and 00:12:33.360 --> 00:12:35.720 I'm not getting my R yet I'm pleased off 00:12:35.720 --> 00:12:39.720 right now horse scammer every review we 00:12:39.720 --> 00:12:41.680 received was negative perhaps that's 00:12:41.680 --> 00:12:43.240 because the customer service reps were 00:12:43.240 --> 00:12:45.399 fake and then when I would have answered 00:12:45.399 --> 00:12:48.680 the calls it was even worse three months 00:12:48.680 --> 00:12:50.920 are you call me you asking on my phone I 00:12:50.920 --> 00:12:52.519 don't understand like I said the system 00:12:52.519 --> 00:12:55.040 is working as intended we have hundreds 00:12:55.040 --> 00:12:56.680 of callers who've gone through this 00:12:56.680 --> 00:12:59.320 system and it's worked flawlessly this 00:12:59.320 --> 00:13:01.600 is the first time I'm call on behalf of 00:13:01.600 --> 00:13:04.079 my account at least I give you my P I 00:13:04.079 --> 00:13:06.199 can give you my password I did 00:13:06.199 --> 00:13:07.720 verification code I can call you the 00:13:07.720 --> 00:13:09.160 verification code check your system 00:13:09.160 --> 00:13:11.199 you're going to find it there come on I 00:13:11.199 --> 00:13:13.399 did every security reasons and 00:13:13.399 --> 00:13:15.560 everything I definitely don't want to 00:13:15.560 --> 00:13:17.440 make you upset you know do you know what 00:13:17.440 --> 00:13:20.079 I passed through because of this case 00:13:20.079 --> 00:13:22.279 take it easy every time every single day 00:13:22.279 --> 00:13:24.240 I call you guys you guys don't pick my 00:13:24.240 --> 00:13:25.680 call you picking my call now you're 00:13:25.680 --> 00:13:28.279 telling me like I don't understand come 00:13:28.279 --> 00:13:29.279 on 00:13:29.279 --> 00:13:31.399 like you did call 40 days in a row at 00:13:31.399 --> 00:13:33.760 one point though on my dashboard I'm 00:13:33.760 --> 00:13:35.720 being told my my transaction has been 00:13:35.720 --> 00:13:39.079 approved yes you send it to my wallet my 00:13:39.079 --> 00:13:40.440 transaction has been approved you're not 00:13:40.440 --> 00:13:41.959 sending it to my wallet what's the 00:13:41.959 --> 00:13:43.760 problem all right it doesn't it doesn't 00:13:43.760 --> 00:13:45.760 help to have a tempered hrum okay what 00:13:45.760 --> 00:13:48.000 you do is you would you would select in 00:13:48.000 --> 00:13:49.720 your dashboard that you want to withdraw 00:13:49.720 --> 00:13:51.279 the you just click the button that says 00:13:51.279 --> 00:13:54.320 withdraw funds have you done that 00:13:54.320 --> 00:13:56.600 yet yeah I've done that I'm being told 00:13:56.600 --> 00:13:59.399 to call people I call called you you w't 00:13:59.399 --> 00:14:01.480 put my call should I do that now maybe 00:14:01.480 --> 00:14:02.800 you're going to say it on your system 00:14:02.800 --> 00:14:04.639 that I just trying to withdraw my pH to 00:14:04.639 --> 00:14:06.519 to my wife wallet I'm going to get on to 00:14:06.519 --> 00:14:08.320 the next caller then because I do have 00:14:08.320 --> 00:14:13.320 about 150 callers in now hello are wait 00:14:13.320 --> 00:14:14.920 would you mind raing our service on a 00:14:14.920 --> 00:14:18.120 scale of 1 to 10 how how How likely are 00:14:18.120 --> 00:14:21.199 you to recommend our service to other 00:14:21.199 --> 00:14:23.880 people hello hello wait are you trying 00:14:23.880 --> 00:14:27.839 to C me or what you listen to me come on 00:14:27.839 --> 00:14:29.920 don't cry 00:14:29.920 --> 00:14:32.600 don't cry you said that I shouldn't cry 00:14:32.600 --> 00:14:35.120 you you hting me you hting me I don't 00:14:35.120 --> 00:14:37.160 understand I'm trying to St TR to my 00:14:37.160 --> 00:14:38.560 wife I could have said it for the past 00:14:38.560 --> 00:14:39.959 few months when was the last time you 00:14:39.959 --> 00:14:42.800 tried to withdraw the 00:14:42.800 --> 00:14:46.560 funds I I tried I try every day every 00:14:46.560 --> 00:14:47.959 you were only supposed to be on the 00:14:47.959 --> 00:14:50.920 phone with five minutes for five minutes 00:14:50.920 --> 00:14:52.480 do you want to do this right or do you 00:14:52.480 --> 00:14:54.600 want to go back to the gauntlet like 00:14:54.600 --> 00:14:56.519 it's up to 00:14:56.519 --> 00:14:59.199 you oh okay I want to do this right so 00:14:59.199 --> 00:15:01.079 how going to do this right how we doing 00:15:01.079 --> 00:15:02.279 it right 00:15:02.279 --> 00:15:04.639 please it looks like your longest hold 00:15:04.639 --> 00:15:07.000 time was 1 hour and 10 minutes are you 00:15:07.000 --> 00:15:10.040 are you willing to beat that record 00:15:10.040 --> 00:15:13.360 today yeah that that that better but can 00:15:13.360 --> 00:15:15.480 can I can I get you pass nor cycle with 00:15:15.480 --> 00:15:18.000 you have for a proper guide after that I 00:15:18.000 --> 00:15:20.720 put him back on hold and he waited 3 00:15:20.720 --> 00:15:24.320 hours for nothing we recently started 00:15:24.320 --> 00:15:26.959 asking scammers to verify their Human by 00:15:26.959 --> 00:15:30.079 drawing things I'm just curious what do 00:15:30.079 --> 00:15:33.360 you think this is if you guessed a worm 00:15:33.360 --> 00:15:37.440 lifting up a rock you'd be wrong if you 00:15:37.440 --> 00:15:40.639 guess snake with an afro you'd be close 00:15:40.639 --> 00:15:41.880 it's actually supposed to be snake 00:15:41.880 --> 00:15:44.319 wearing a hat but your few scammers did 00:15:44.319 --> 00:15:47.720 a decent job with they're not terrible 00:15:47.720 --> 00:15:50.040 one's kind of cute we ask them to draw 00:15:50.040 --> 00:15:52.160 these images and it's just a 50/50 00:15:52.160 --> 00:15:54.519 chance to get it right or wrong so this 00:15:54.519 --> 00:15:57.519 guy was supposed to draw a cube I don't 00:15:57.519 --> 00:15:59.319 know what these things are are but 00:15:59.319 --> 00:16:02.319 they're for sure not 3D cubes what do 00:16:02.319 --> 00:16:06.279 you think this is a cute little mouse 00:16:06.279 --> 00:16:08.519 it's supposed to be a rat remember these 00:16:08.519 --> 00:16:10.600 are multiple scammers trying to draw a 00:16:10.600 --> 00:16:14.360 rat to prove their human to get Bitcoin 00:16:14.360 --> 00:16:18.199 that doesn't exist it's absolutely 00:16:18.199 --> 00:16:21.040 absurd this is a crow lifting weights 00:16:21.040 --> 00:16:24.319 and here's some robots you get the idea 00:16:24.319 --> 00:16:26.720 one scammer wrote to us saying that it 00:16:26.720 --> 00:16:28.920 is literally impossible to complete the 00:16:28.920 --> 00:16:31.600 human verification to make things secure 00:16:31.600 --> 00:16:33.399 for the scammers we told them they would 00:16:33.399 --> 00:16:35.120 have to set up a passphrase that 00:16:35.120 --> 00:16:38.079 required random entropy the only way 00:16:38.079 --> 00:16:39.880 that we could generate this P phrase is 00:16:39.880 --> 00:16:43.279 if they complete this maze this maze 00:16:43.279 --> 00:16:46.000 might look simple but it's very hard I 00:16:46.000 --> 00:16:47.880 spent like 10 minutes trying to do it 00:16:47.880 --> 00:16:49.759 and I could not complete it myself 00:16:49.759 --> 00:16:51.079 sometimes we actually have to make it 00:16:51.079 --> 00:16:53.920 easier for the scammers ask him what the 00:16:53.920 --> 00:16:57.319 problem is oh what's the hold up is it a 00:16:57.319 --> 00:17:01.360 server issue is it a courier issue are 00:17:01.360 --> 00:17:07.439 they are you seeing an error on the 00:17:07.439 --> 00:17:09.959 page problem could be so right sometimes 00:17:09.959 --> 00:17:11.439 it's happen people don't take their 00:17:11.439 --> 00:17:12.799 security quite as seriously as they 00:17:12.799 --> 00:17:14.480 should well he might not have a mother 00:17:14.480 --> 00:17:16.720 and we need the mother's made a name 00:17:16.720 --> 00:17:20.240 that that could be that could be the 00:17:20.240 --> 00:17:23.079 case did did it ask you for your 00:17:23.079 --> 00:17:25.400 mother's maiden name no they did not 00:17:25.400 --> 00:17:28.720 they only say uh make a withraw with 00:17:28.720 --> 00:17:30.559 your 00:17:30.559 --> 00:17:32.679 wall do you need help completing the 00:17:32.679 --> 00:17:34.160 maze or are you going to try to do that 00:17:34.160 --> 00:17:37.440 on your own time I need help I need help 00:17:37.440 --> 00:17:39.600 I have not done it before I need help 00:17:39.600 --> 00:17:40.600 you tell 00:17:40.600 --> 00:17:43.400 me what what corner of the of the of the 00:17:43.400 --> 00:17:44.440 Maj you're 00:17:44.440 --> 00:17:46.799 on yeah describe it to us what does it 00:17:46.799 --> 00:17:50.000 look like if I was a mouse where's the 00:17:50.000 --> 00:17:53.640 cheese it took this scammer 127 tries to 00:17:53.640 --> 00:17:56.520 complete the Maze and then we reset it 00:17:56.520 --> 00:17:58.960 so he had to do it again at at one point 00:17:58.960 --> 00:18:01.080 I started telling scammers the best way 00:18:01.080 --> 00:18:02.960 to withdraw their funds was to put their 00:18:02.960 --> 00:18:05.240 phone on airplane mode which if you 00:18:05.240 --> 00:18:07.200 don't know would just make them hang up 00:18:07.200 --> 00:18:08.840 that's what I'm saying if I put it in 00:18:08.840 --> 00:18:11.039 air Prem mode I might lost my connection 00:18:11.039 --> 00:18:13.080 that's why I'm saying not if you do it 00:18:13.080 --> 00:18:15.559 right air Prem mode is it wait cuz I 00:18:15.559 --> 00:18:17.120 don't want to lose it on the phone right 00:18:17.120 --> 00:18:19.799 now sir do you want to follow the steps 00:18:19.799 --> 00:18:22.360 that I'm trying to help you with or or 00:18:22.360 --> 00:18:24.320 not I'm just here to help a lot of 00:18:24.320 --> 00:18:26.720 customers find success switching to 00:18:26.720 --> 00:18:28.400 airplane mode so that they're not 00:18:28.400 --> 00:18:31.000 interfering with anything um that's the 00:18:31.000 --> 00:18:38.360 first step that 00:18:38.360 --> 00:18:42.080 I'm snorted way to kind of reset all 00:18:42.080 --> 00:18:45.159 your settings in the in the system here 00:18:45.159 --> 00:18:47.760 it should be fine 00:18:47.760 --> 00:18:50.280 okay all 00:18:50.280 --> 00:18:53.600 right I do I know all right just count 00:18:53.600 --> 00:18:55.760 down from 10 10 00:18:55.760 --> 00:18:57.320 [Music] 00:18:57.320 --> 00:18:59.799 nine 00:18:59.799 --> 00:19:06.520 you got to say it out loud 00:19:06.520 --> 00:19:10.320 though got him okay when we originally 00:19:10.320 --> 00:19:11.880 designed this it was supposed to be 00:19:11.880 --> 00:19:14.480 funny and just waste scammers time while 00:19:14.480 --> 00:19:16.760 I sleep and we've definitely met that 00:19:16.760 --> 00:19:19.240 goal but a few unexpected things started 00:19:19.240 --> 00:19:21.360 happening because they trust the system 00:19:21.360 --> 00:19:23.559 so much they would enter in very 00:19:23.559 --> 00:19:25.679 valuable wallets sometimes the wallets 00:19:25.679 --> 00:19:27.320 had hundreds of thousands of dollars 00:19:27.320 --> 00:19:29.120 passing through them and I would be able 00:19:29.120 --> 00:19:31.240 to work with kraken's fraud team to 00:19:31.240 --> 00:19:32.880 investigate and see if we could get 00:19:32.880 --> 00:19:34.919 things shut down to give you an idea of 00:19:34.919 --> 00:19:36.840 the scams that were disrupting in 00:19:36.840 --> 00:19:40.360 reporting over 280 Bitcoin have passed 00:19:40.360 --> 00:19:42.000 through some of these wallets that's 00:19:42.000 --> 00:19:44.039 millions of dollars of fraud but that's 00:19:44.039 --> 00:19:46.200 just the tip of the iceberg one night I 00:19:46.200 --> 00:19:47.799 received a message from Kraken support 00:19:47.799 --> 00:19:50.240 telling me that someone had called in 00:19:50.240 --> 00:19:52.840 asking about their Bitcoin stock and 00:19:52.840 --> 00:19:55.480 seemed really confused this woman gave 00:19:55.480 --> 00:19:58.520 Kraken my email address and username at 00:19:58.520 --> 00:20:00.240 this point we're trying to get in touch 00:20:00.240 --> 00:20:02.039 with this individual and explain what's 00:20:02.039 --> 00:20:04.159 going on but she's not answering her 00:20:04.159 --> 00:20:06.799 phone call until one day the scammer had 00:20:06.799 --> 00:20:09.600 her call the fake Bitcoin 00:20:09.600 --> 00:20:12.200 hotline please note that this call is 00:20:12.200 --> 00:20:14.400 being recorded transfer bit if you not 00:20:14.400 --> 00:20:16.520 wish to be recorded please hang up at 00:20:16.520 --> 00:20:19.799 this time transfer Bitcoin an old woman 00:20:19.799 --> 00:20:22.799 who had been scammed for 6 years called 00:20:22.799 --> 00:20:25.120 in our system and we were able to walk 00:20:25.120 --> 00:20:27.400 her through everything that's happened 00:20:27.400 --> 00:20:29.720 and get her the help that she needed I'm 00:20:29.720 --> 00:20:33.600 happy that that I can help because they 00:20:33.600 --> 00:20:35.679 would just keep doing this we'll make 00:20:35.679 --> 00:20:37.799 sure that none of these guys can get on 00:20:37.799 --> 00:20:39.159 your computer 00:20:39.159 --> 00:20:43.200 again um and then we'll sort through 00:20:43.200 --> 00:20:46.480 what we need to do next since then a few 00:20:46.480 --> 00:20:49.679 dozen victims here in the US have called 00:20:49.679 --> 00:20:51.880 in this system and we've been able to 00:20:51.880 --> 00:20:54.360 help them we've been able to call and 00:20:54.360 --> 00:20:57.120 explain what's going on with the scams 00:20:57.120 --> 00:20:58.720 and get them connected to the people 00:20:58.720 --> 00:21:00.440 that they need locally to pick their 00:21:00.440 --> 00:21:01.960 lives up 00:21:01.960 --> 00:21:05.240 again Everything Has Changed what 00:21:05.240 --> 00:21:09.400 started off is a joke has become very 00:21:09.400 --> 00:21:13.039 very real I just gave you the history of 00:21:13.039 --> 00:21:14.840 what's happened with this tool and it 00:21:14.840 --> 00:21:17.000 has far exceeded my 00:21:17.000 --> 00:21:19.279 expectations the next handful of videos 00:21:19.279 --> 00:21:20.799 on the channel are going to walk you 00:21:20.799 --> 00:21:23.480 through some of the crazy scenarios of 00:21:23.480 --> 00:21:25.600 scammers that have been in the system 00:21:25.600 --> 00:21:28.159 and victims that we've been able to save 00:21:28.159 --> 00:21:30.559 and I this is this has been one of the 00:21:30.559 --> 00:21:32.080 coolest projects that I've worked on 00:21:32.080 --> 00:21:34.039 over the past handful of years if 00:21:34.039 --> 00:21:36.200 anything I hope that this has inspired 00:21:36.200 --> 00:21:39.039 you to get out there and try stuff this 00:21:39.039 --> 00:21:41.679 was a random idea that we had that we 00:21:41.679 --> 00:21:43.720 thought might even be funny and now has 00:21:43.720 --> 00:21:45.919 turned in to something much bigger than 00:21:45.919 --> 00:21:47.840 I ever could have imagined and thank you 00:21:47.840 --> 00:21:49.360 again to the team at Kraken for 00:21:49.360 --> 00:21:51.799 supporting me and my team to be able to 00:21:51.799 --> 00:21:54.000 build stuff like this and the fraud team 00:21:54.000 --> 00:21:55.240 over there to be able to help 00:21:55.240 --> 00:21:57.400 investigate all of these wallets and 00:21:57.400 --> 00:21:59.440 scammers that are are coming in it truly 00:21:59.440 --> 00:22:01.240 means a lot to be able to have a partner 00:22:01.240 --> 00:22:03.200 like that fighting back against these 00:22:03.200 --> 00:22:05.000 scammers if you want to learn more about 00:22:05.000 --> 00:22:06.919 Kraken and their security check out 00:22:06.919 --> 00:22:08.360 kraken.com 00:22:08.360 --> 00:22:11.000 Koga until then I hope you have a chance 00:22:11.000 --> 00:22:12.240 to pursue something that you find 00:22:12.240 --> 00:22:13.720 meaning in something that you're 00:22:13.720 --> 00:22:15.720 passionate about because who knows what 00:22:15.720 --> 00:22:17.799 it will turn into and as always know 00:22:17.799 --> 00:22:20.240 that you're valuable and that you matter 00:22:20.240 --> 00:22:26.960 I'll see you in the next video 00:22:26.960 --> 00:22:29.960 bye